Contact Number

Compensation Fund Contact Number

Compensation Fund Contact Number: Your Complete Guide

Navigating the process of contacting South Africa’s Compensation Fund can be overwhelming, especially when you need urgent help with claims, registration, or general inquiries. Having the right contact number and guidance makes a significant difference. This comprehensive guide covers exactly how to contact the Compensation Fund, what to expect, and essential resources for employers, employees, and anyone seeking assistance.

Essential Highlights

  • Main contact number: 0860 105 350 (operating 07:30–16:00, Mon-Fri)
  • Dedicated call centre: 0800 321 322
  • Email support: cfcallcentre@labour.gov.za, cfenquiries@labour.gov.za, CF-Complaints@labour.gov.za
  • Physical address: Compensation House, 167 Thabo Sehume Street, Delta Heights Building, Pretoria
  • Additional support: SMS, fax, postal options, plus provincial contacts
  • Fraud reporting line: 0800 234 432
  • Quick access to services, forms, and guidance is available on Contact Number South Africa and the official Department of Employment and Labour site

Table of Contents

What is the Compensation Fund?
How to Contact the Compensation Fund
When Should You Contact the Compensation Fund?
Alternative Ways to Get Assistance
Practical Tips for a Successful Inquiry
Resources and Helpful Links
Frequently Asked Questions

What is the Compensation Fund?

The Compensation Fund is a government-mandated insurance system in South Africa.
It provides compensation to employees who are injured, contract diseases, or die as a result of their employment. Managed by the Department of Employment and Labour, the fund’s main goal is to ensure injured workers or their dependents get financial and medical support in accordance with the Compensation for Occupational Injuries and Diseases Act (COIDA)[1][3].

  • Coverage includes medical expenses, loss of earnings, permanent disability, and death benefits.
  • Employers are legally required to register and contribute to the fund.

For in-depth information, consult Contact Number South Africa’s Compensation Fund resource or the official government page.

How to Contact the Compensation Fund

The primary method for reaching the Compensation Fund is via their official contact number.
The fund maintains several contact channels to ensure accessibility for all South Africans.

Main Contact Numbers

  • General inquiries (National): 0860 105 350
    • Available Monday to Friday, 07:30–16:00[3].
  • Call Centre (for claims & guidance): 0800 321 322
  • Fax (Correspondence): 0866 889 836

Email Addresses

  • General inquiries: cfcallcentre@labour.gov.za
  • Complaint submissions: CF-Complaints@labour.gov.za
  • General correspondence: cfenquiries@labour.gov.za

Other Methods

  • SMS Enquiries: SMS “Hello” to 44967 (active from 1 April 2024)
  • Postal Address:
    P.O. Box 955, Pretoria, 0001
  • Physical Walk-in:
    Compensation House, 167 Thabo Sehume Street, Delta Heights Building, Pretoria[1][3]

Fraud Hotline

To report suspected fraud:
– Phone: 0800 234 432
– SMS: 30916
– Email: cf-fraud@thehotline.co.za[3]

Visit the official contacts page for the most up-to-date listing.

When Should You Contact the Compensation Fund?

Contact the Compensation Fund if you need assistance with any of the following:

  • Registering as a new employer or updating your employer details
  • Submitting or querying a claim following a workplace accident or occupational disease
  • Requesting a Letter of Good Standing
  • Following up on claim status or payment queries
  • Reporting suspected fraud
  • Getting help with compliance or legislation questions

Employers must also ensure their details are current, as outdated contact information can result in missed communications[5].

Alternative Ways to Get Assistance

If you’re unable to reach the Compensation Fund via its primary numbers, several alternative options exist:

Provinces and local offices:
Each province maintains its own representatives; see the official list for regional contacts.

Practical Tips for a Successful Inquiry

Preparation and clarity are essential when contacting the Compensation Fund.

  • Gather all relevant documents, such as:
    • Employer registration number
    • Employee ID and claim/reference numbers
    • Correspondence history
  • Clearly state your inquiry or request for faster resolution
  • Note the operating hours (07:30–16:00, Mon-Fri)
  • If phoning, try calling during off-peak hours
  • If you don’t receive a timely response, use additional channels (email, SMS, or alternative numbers)

Resources and Helpful Links

For further support and reliable information, explore these resources:

Frequently Asked Questions

What is the main Compensation Fund contact number?
The central contact number is 0860 105 350. There is also a national call centre at 0800 321 322 for direct assistance[3].

What is the Compensation Fund’s operating time?
Monday to Friday, from 07:30 to 16:00[3].

Where can I email the Compensation Fund?
You can use cfcallcentre@labour.gov.za, cfenquiries@labour.gov.za, or CF-Complaints@labour.gov.za[3].

How can employers update their contact information?
Contact the Fund directly or use specialized agencies like Compensation Fund Assistance[5].

How do I report fraud or corruption?
Contact the fraud hotline at 0800 234 432 or email cf-fraud@thehotline.co.za[3].

Where is the Compensation Fund office located?
Compensation House, 167 Thabo Sehume Street, Delta Heights Building, Pretoria[1][3].

What if I can’t reach the Compensation Fund by phone?
Use alternative methods: email, SMS, fax, or third-party agencies for support, or consult the directory of contact numbers.

For the latest updates and direct support, bookmark Contact Number South Africa and the official Department of Labour contacts page.

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