Yoco support

How do I contact Yoco?

YOCO | Contact Us. or e-mail to us or e-mail to sales@yoco-sh.com .

How do I reset my Yoco?

1. Find the reset button. It’s a small hole located on the bottom of the card machine, next to the charging point.
2. Insert a paper clip or earring as seen below. Please don’t use anything sharper than this, as it can damage the card machine.
3. The card machine will then turn off. … 
4. Once powered up you can continue transacting.

Why is my Yoco not turning on?

Check the battery level of the machine.

If the battery has drained completely you will not be able to turn the machine on. Charge your card machine from a wall socket for 3 to 4 hours (Yoco Pro and Yoco Lite) or 1 hour (Yoco Go), and check to see if the red charging light comes on.

How do I remove a Yoco machine from my account?

Steps required by the original owner of the Yoco card machine

1. Log in to your Yoco Business Portal.
2. Click on ‘Business Settings’
3. Click on ‘Card Machines’
4. Locate the specific card machine to be transferred. ​ ​ … 
5. Click ‘Remove’
6. A pop-up will appear to confirm the removal, click Remove. ​ ​

yoco support

Yoco support