Telkom head office

Telkom, South Africa’s premier telecommunications company, stands at the forefront of providing seamless connectivity solutions for individuals and businesses. Whether you find yourself at home, in the office, or on the move, Telkom is committed to keeping you connected. In this comprehensive guide, we’ll delve into the contact details for Telkom’s head office, the complaint escalation process, avenues to reach Telkom’s management, and accessing customer care.

Connecting with Telkom: Contact Information and Customer Support

1. Telkom Head Office: Telkom’s head office is strategically situated at Telkom Plaza on Ralph Bunche Rd in Nairobi. Correspondence by mail is welcomed at P.O. Box 30301-00100, Nairobi.
2. Escalating a Complaint: Should you encounter an issue requiring resolution, Telkom has established a systematic escalation process. In the first instance, a dedicated supervisor will address your concerns. If satisfaction remains elusive, elevate your complaint to the office of the Regional Customer Care Manager by dialing FreeCall 080 060 0126, ensuring to provide your reference number for swift assistance.
3. Contacting Telkom Management: Connecting with Telkom’s management is streamlined through various channels:
   • Website: Visit Telkom’s official website for the latest updates, deals, promotions, and general information.
   • Email: Specific inquiries can be directed to Telkom via email at telkom.foundation@telkom.co.za.
   • Social Media:
     • Facebook: TelkomZA
     • Twitter: @TelkomZA
   • Postal Address:
     • Private Bag X881, PRETORIA, 0001.
     • Street Address: Telkom Park, 61 Oak Avenue, Highveld Technopark, CENTURION, 0157.
   • Phone:
     • General inquiries: 012 311 3911.
4. Customer Care: Should you require assistance from Telkom’s customer care, follow these steps:
   • Login to Customer Area: Access the customer area using your login credentials. If you don’t have an account, proceed to the next step.
   • Call Customer Care: Dial 200 for general inquiries. Alternatively, contact corporatecare@telkom.co.ke via email. Retrieve your customer and payer codes from your contract or invoice.

Staying seamlessly connected with Telkom is a straightforward process, thanks to a variety of contact options. Whether you have general inquiries, need to escalate a complaint, or wish to contact management, Telkom provides multiple channels to ensure your connectivity needs are met. Stay abreast of the latest updates and promotions by visiting their official website and following them on social media. Telkom is your trusted partner in staying connected in the dynamic world of telecommunications.