Telkom Direct Contact Number
Telkom is one of South Africa’s major telecommunications providers. This guide explains how to reach Telkom customer service, including the primary Telkom Direct contact number, as well as other verified contact channels and basic company details.
Telkom Direct Contact Details
Phone Number
Telkom provides several official customer service numbers depending on the type of service:
- General Customer Care (from a Telkom landline):
10210
Telkom lists 10210 as the main customer service number for residential and small business customers on its official contact page for home and small business support, accessible via the “Contact Us” section on the Telkom South Africa website. - From a non-Telkom phone / mobile:
081 180
Telkom confirms 081 180 as the contact centre number when calling from other networks in the same Contact Us section on the official Telkom site. - Telkom Mobile customer care (from Telkom Mobile):
135
The Telkom Mobile support page lists 135 as the free customer care number from a Telkom Mobile SIM, as indicated under mobile support options on the Telkom Mobile help and support section.
These are the primary Telkom Direct contact numbers for general account and service queries.
Physical Address (Head Office)
Telkom’s registered head office in South Africa is:
Telkom SA SOC Ltd
61 Oak Avenue
Highveld
Centurion, 0157
South Africa
This head office address is published in Telkom’s corporate and investor information sections on the Telkom SA corporate website.
Website
The official website for Telkom South Africa is:
- Telkom SA official site: Telkom South Africa website
This site provides customer support, product information, store locations, and all official contact details.
Telkom generally directs customers to use online forms and self‑service channels rather than public email addresses. On the official Telkom “Contact Us” page, customers are guided to:
- Log in to the Telkom self‑service portal for account queries
- Use online chat or request a call-back, where available
Because Telkom does not clearly publish a universal, public-facing support email for all customers, no general email address is listed here to avoid unverified information.
About Telkom
Telkom SA SOC Ltd is a South African telecommunications company offering fixed-line, mobile, and data services. The company is classified under the telecommunications industry and operates as a partially state-owned entity. Telkom’s corporate profile and business overview are described in its investor and corporate sections on the Telkom SA corporate information pages.
Telkom provides services to residential, small business, and enterprise customers across South Africa, including voice, broadband, fibre, mobile services, and ICT solutions.
Services and Purpose
According to the product and service descriptions on the Telkom South Africa website, Telkom focuses on:
- Fixed-line and Voice Services – Traditional landline voice services for homes and businesses.
- Broadband and Fibre – ADSL, VDSL, and fibre-to-the-home and fibre-to-the-business internet access.
- Mobile Services – Telkom Mobile voice, SMS, data bundles, LTE, and prepaid/postpaid mobile plans.
- ICT and Business Solutions – Enterprise connectivity, cloud, and networking solutions for corporate and government clients.
These offerings position Telkom as an integrated communications provider in the South African market.
Telkom Locations and Branches
Telkom operates numerous Telkom Direct retail stores and service centres across South Africa, including in major cities such as Johannesburg, Pretoria, Cape Town, and Durban. Customers can find specific branch locations by using the store locator tool available on the Telkom store locator page, which lists Telkom Direct branches, trading hours, and contact details where applicable.
Because individual store contact numbers and hours can change, the store locator on the official Telkom site should be used for the most accurate, up-to-date information for each Telkom Direct branch.
FAQs about Telkom and the Telkom Direct Contact Number
1. What is the main Telkom Direct contact number for customer care?
Telkom’s primary customer care number from a Telkom landline is 10210, as listed on the Telkom “Contact Us” page.
2. How do I contact Telkom from a non-Telkom phone or mobile network?
You can call 081 180 from other networks; this number is provided in the customer support details on the Telkom South Africa website.
3. What is the Telkom Mobile customer care number?
From a Telkom Mobile SIM, you can dial 135 for customer care, as indicated in the Telkom Mobile support sections on the official Telkom site.
4. Where can I find my nearest Telkom Direct store?
Use the store locator tool on the Telkom store locator page to search for Telkom Direct branches by city or suburb.
5. What is Telkom’s official website for products and support?
All official product, account, and support information is available on the Telkom South Africa website.
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