Old Mutual Customer Care Contact Number

In a Nutshell

Hit the ground running with these essential highlights from our blog post on Old Mutual’s customer care contact number:
– Vital information on how to reach Old Mutual customer care.
– Additional methods for contacting Old Mutual.
– Tips and best practices for efficient customer service interactions.
– FAQs catered to customer concerns and needs.

Table of Contents

• Getting In Touch with Old Mutual Customer Care
• Additional Communication Channels
• Tips for Effective Communication
• Frequently Asked Questions

Getting In Touch with Old Mutual Customer Care

Accessing Old Mutual’s customer care team is essential for any financial or service inquiries. Whether you’re a policyholder, prospective client, or simply need information about their services, knowing the right contact number ensures your issues are effectively addressed.

• Old Mutual Customer Care Contact Number: 0860 50 60 70
• Operating Hours: Monday to Friday, 08:00 – 17:00

For more information, you can visit the Old Mutual customer care page.

Additional Communication Channels

Besides their primary contact number, Old Mutual offers several other ways for you to get assistance. Each channel is designed to cater to different needs and preferences, providing a comprehensive support system.

Email

• Customer Care Email: customercare@oldmutual.com

Social Media

• Facebook: Old Mutual Facebook Page
• Twitter: @OldMutualSA

In-Person

• Branches: Find a nearby Old Mutual branch via their branch locator tool.

Online Chat

• Live Chat: Access online support through the chat feature on their official website.

Internal links to other relevant pages:
– For more contact options, check out the Contact Number website.

Tips for Effective Communication

Effective communication ensures that your issues are promptly and efficiently resolved. Here are some tips to enhance your interaction with Old Mutual customer care:

• Be Prepared: Have your policy number or relevant details ready before calling.
• Stay Calm and Polite: Keeping a positive tone can help de-escalate any potential tension.
• Note Down Important Information: Write down the names of agents you speak with and reference numbers for future follow-up.

Best Practices

• Use Offered Online Tools: Utilize online services and tools provided on the Old Mutual website for quick self-service.
• Follow Up on Complex Issues: For unresolved matters, follow up via email or in-person visits.

External Useful Links:
– Financial Ombudsman – For external dispute resolution.
– National Consumer Commission – For consumer rights and protection.
– Financial Services Conduct Authority – For regulatory guidance on financial services.

Frequently Asked Questions

Here are some of the most common questions customers have about Old Mutual customer care.

1. What is the contact number for Old Mutual customer support?
   • Answer: You can reach Old Mutual customer care at 0860 50 60 70 from Monday to Friday, 08:00 – 17:00.
2. How do I email Old Mutual customer care?
   • Answer: You can email Old Mutual at customercare@oldmutual.com for any inquiries or support requests.
3. Can I contact Old Mutual via social media?
   • Answer: Yes, you can reach Old Mutual via their Facebook and Twitter pages.
4. Where can I find the nearest Old Mutual branch?
   • Answer: Use the branch locator tool on the Old Mutual website to find a branch near you.
5. What should I have ready when calling customer care?
   • Answer: Have your policy number, personal identification, and any other relevant documents ready before making the call.
6. How do I lodge a complaint with Old Mutual?
   • Answer: Complaints can be lodged via email to customercare@oldmutual.com or by calling their support line. For serious unresolved issues, you might consider contacting the Financial Ombudsman.
7. Is there an online chat option available?
   • Answer: Yes, Old Mutual offers an online live chat option on their official website for instant support.

Explore these resources to make sure your experience with Old Mutual is seamless and straightforward. For complete details on various contact methods, visit the Old Mutual customer care page.