What does Kaelo cover for?
Our Kaelo Health Day-to-Day Cover options provide cover for day-to-day expenses, like doctor visits, dentist visits and medicine, but various limits apply in accordance with your chosen plan.
Where can I use Kaelo?
Kaelo Health Benefits:
Policyholders can enjoy access to one of South Africa’s largest National Primary Healthcare networks, Prime Cure, allowing personalised treatment and medication for a comprehensive range of health problems. This includes GPs, dentists, optometrists, pharmacists, pathologists and hospitals.
How do I get Authorisation from Kaelo health?
You are required to obtain authorisation via the call centre on 0861 493 587 within 72 hours of this visit. This Benefit provides access to a Virtual Consultation via a Contracted Service Provider (GP) and/or Allocated Provider subject to your available limit of GP consultations.
What is the waiting period on Kaelo health?
Changes to dependants can only be made in January of each year. The following waiting periods will apply to new members: 3 month general waiting period and 12 month condition specific waiting period.
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