First National Bank Contact Number
Find the official First National Bank contact number, address, website, and other key details in this concise guide to South Africa’s FNB customer support.
Contact Details for First National Bank
Phone Number
The primary general enquiries number for First National Bank (South Africa) is:
087 575 9404 – FNB Client Service / General Enquiries
This number is listed on the bank’s official Contact Us page under “Contact our Client Service” on the FNB South Africa website, confirming it as an official customer service line for general banking queries and assistance, including accounts, cards, and digital banking support (see the FNB Contact Us – Client Service section on the official site for verification).
For lost or stolen cards, First National Bank also provides a dedicated 24‑hour hotline, clearly indicated in the “Report fraud or lost card” area of the same page. Customers are directed there for urgent security issues and card cancellations.
Address
First National Bank is headquartered at the FirstRand group’s main campus in Johannesburg. The official postal and physical details are published on the FNB “Contact Us” and group corporate information pages:
- Head Office (Johannesburg)
First National Bank, a division of FirstRand Bank Limited
RMB & FNB BankCity
Cnr Simmonds and Pritchard Streets
Johannesburg, 2001
South Africa
This BankCity address is confirmed as the primary FNB head office location in the bank’s own corporate and contact information, where BankCity is described as the central campus for FNB and RMB in downtown Johannesburg.
Website
The official website for First National Bank South Africa is:
- FNB South Africa official website – the bank’s main online portal for personal, business, private, and corporate banking products and services, clearly identified as the official FNB site on all corporate and customer communication.
From this site, users can access online banking, product information, and the verified “Contact Us” section containing telephone numbers, addresses, and other official contact options.
First National Bank does not prominently promote a single, general public email address for all customer queries on its main consumer-facing contact pages. Instead, it provides:
- Secure messaging via logged‑in Online Banking and the FNB App
- Dedicated email channels or forms for specific segments (e.g., business, corporate, and investor relations) accessible through specialised sections of the official site
Because the bank does not list one universally advertised customer service email address for all retail customers on the main Contact Us area, no single general email contact can be reliably provided here without risking inaccuracy. Customers are instead directed via the official website and secure channels.
About First National Bank
First National Bank (FNB) is one of South Africa’s largest and oldest banks, operating as a division of FirstRand Bank Limited. The bank itself confirms this structure in its legal and regulatory disclosures, where it states that FNB is a division of FirstRand Bank Limited, an authorised financial services and registered credit provider under South African law.
FNB forms part of the FirstRand Group, a major financial services conglomerate listed on the Johannesburg Stock Exchange. Within FirstRand, FNB is the primary retail and commercial banking brand, serving millions of customers across South Africa and several other African markets.
The institution offers a full suite of banking and financial services to individuals, small and medium businesses, corporates, and public sector entities. It is also widely recognised for its strong digital banking platforms, including its mobile app and online banking services, which are highlighted throughout the official FNB website.
Services and Purpose
According to information published on its official website, First National Bank focuses on providing a broad range of financial services, including:
- Personal banking – Current and cheque accounts, savings and investment products, personal loans, credit cards, home loans, and vehicle finance.
- Business banking – Accounts, merchant services, working capital and term finance, payment solutions, and tailored products for SMEs and larger businesses.
- Private and wealth banking – Premium banking services, investment products, and specialised advisory solutions for high‑net‑worth clients.
- Digital banking solutions – Comprehensive online banking and a feature‑rich mobile banking app, enabling payments, transfers, account management, and digital wallets.
- Insurance and investment products – Certain insurance and investment solutions are offered through the wider FirstRand Group and associated entities, as detailed on FNB’s product pages.
These services and categories are explicitly described and marketed on the official FNB South Africa website under the main navigation headings for Personal, Business, and Private banking.
Location and Branch Network
First National Bank operates an extensive branch and ATM network across South Africa, with locations in major cities, towns, and shopping centres. On its official website, FNB provides a branch and ATM locator tool, where users can search for branches by area, city, or suburb and find:
- Branch addresses
- Operating hours
- Available services (such as tellers, ATMs, and advisors)
FNB also maintains a presence in several other African countries through FirstRand’s regional operations, although the South African entity, with headquarters at BankCity in Johannesburg, is its primary and best‑documented market.
FAQs about First National Bank Contact Number
1. What is the main First National Bank contact number for general enquiries?
The primary number for general FNB client service and enquiries in South Africa is 087 575 9404, as listed on the bank’s official Client Service contact page.
2. Where is First National Bank’s head office located?
FNB’s head office is at RMB & FNB BankCity, Cnr Simmonds and Pritchard Streets, Johannesburg, 2001, South Africa, identified as its central campus on official corporate and contact information pages.
3. Where can I find more official FNB contact details online?
All verified phone numbers, head office details, and additional contact options are available via the FNB South Africa official website, under the “Contact Us” and related sections.
4. Does First National Bank provide a single public customer service email address?
The bank does not feature one universal public email address for all customers on its primary contact pages. Instead, it encourages use of secure messaging via Online Banking and the FNB App, and offers specific channels or forms for particular segments on its official site.
5. How can I find my nearest FNB branch or ATM?
You can use the branch and ATM locator tool on the FNB website to search for nearby branches and ATMs by location and see addresses and operating hours.
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