Eskom toll free helpline

Contact Number

Information Services

Eskom toll free helpline

Eskom Hld SOC Ltd or Eskom is a South African electricity public utility. Eskom was established in 1923 as the Electricity Supply Commission. Eskom represents South Africa in the Southern African Power Pool.

eskom toll free helpline

How do I contact Eskom customer care toll free number?

Contact Information

  1. Head office physical address: Megawatt Park. Maxwell Drive. Sunninghill. Sandton.
  2. Switchboard: +27 11 800 8111.
  3. Head office postal address: PO Box 1091. Johannesburg. 2001.
  4. Email: MediaDesk@eskom.co.za.

How do I speak to a consultant at Eskom?

You are also welcome to contact us on our alternate channels:

  1. email: customerservices@eskom.co.za,
  2. CSonline website.
  3. Download our MyEskom Customer App OR.
  4. Alfred Chat bot.

How to get help at Eskom?

For Free State queries, please use: Freestate@eskom.co.za. For Gauteng queries, please use: Gauteng@eskom.co.za.

What is the code for Eskom free electricity?

If the household qualifies and is registered, they can access the FBE token number via their cellphone by dialing *269*120# or *130*869#. Alternatively, ask for the FBE at your local vendor. You are not obliged to buy electricity from the vendor to get your FBE.


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