Discovery Pro Pbm Contact Number

Find the most relevant Discovery Pro PBM contact number and official contact channels to reach Discovery Health’s provider and managed care support. This guide summarises verifiable details from Discovery’s own platforms so you can quickly connect with the right department.

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Contact Details for Discovery Health / Discovery Pro PBM

Because “Discovery Pro PBM” is part of Discovery Health’s professional/provider support rather than a standalone public brand, Discovery does not list a dedicated “Discovery Pro PBM” phone line by that exact name. The following are the main Discovery Health and provider support contacts that Discovery themselves publish.

Phone Numbers

• Discovery Health general queries (members and providers):
  0860 99 88 77
  This is given as the primary Discovery Health Medical Scheme contact number on the official Discovery Health contact page, which directs both members and healthcare professionals to this line for general queries and claims support, including managed-care related matters (Discovery Health contact information).

• Discovery business and product enquiries (switchboard):
  011 541 4000
  Discovery lists this number as the main switchboard for Discovery’s head office in Sandton, which can route calls to relevant departments such as provider support and managed-care teams (Discovery Group contact details).

(Discovery does not publish a phone number labeled specifically “Discovery Pro PBM”; users are directed via the main Discovery Health and switchboard numbers.)

Physical Address

Discovery’s primary address for health and corporate operations is:

Discovery Limited Head Office
1 Discovery Place
Sandhurst
Sandton
2196
South Africa

This address is listed on Discovery’s corporate contact page as the head office location for Discovery Limited and its businesses, including Discovery Health (Discovery Limited head office address).

Official Website

• Discovery Health and medical scheme information:
  Discovery Health Medical Scheme section – Discovery’s official portal for health plan information, benefits, provider and managed-care details.
• Corporate and group information:
  Discovery corporate site – includes company overview and contact routes for business and professional stakeholders.

Email Addresses

Discovery does not publish a public email address specifically labelled for “Discovery Pro PBM.” Instead, healthcare professionals and partners are directed through the Discovery portal and secure messaging.

• Provider / professional contacts and online services:
  Discovery instructs healthcare professionals to manage queries via the Discovery for Business & Professional portal, accessible from the corporate site’s professional section (Discovery for professionals and businesses).

Where a specific PBM or managed‑care email is required, Discovery typically provides it directly to contracted providers rather than listing it publicly.

Office / Contact Centre Hours

On its general contact page, Discovery indicates standard business hours for call centres and walk‑in centres as weekdays in line with typical South African office hours, with some extended hours for certain product lines. For Discovery Health medical scheme queries, operating times are given as Monday to Friday during the day (exact hours may vary by line and are best confirmed on the latest version of the Discovery Health contact page).

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About the Organisation

Discovery Health is the administrator of the Discovery Health Medical Scheme, South Africa’s largest open medical scheme by membership. Discovery Health (Pty) Ltd is a subsidiary of Discovery Limited, a diversified financial services group listed on the Johannesburg Stock Exchange. Discovery describes its health operations as focusing on medical scheme administration, managed-care services, and health‑insurance innovation (Discovery Health overview, Discovery corporate profile).

“Pro PBM” relates to Discovery’s professional and managed‑care functions that support healthcare providers and medicine benefits management as part of its broader health administration activities. While Discovery does not brand a separate consumer-facing entity as “Discovery Pro PBM,” pharmacy benefit and managed‑care processes form part of Discovery Health’s integrated health‑administration offering (Discovery Health medical scheme benefits and managed care).

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Services or Purpose

Based on Discovery’s own descriptions:

• Medical scheme administration: Discovery Health administers the Discovery Health Medical Scheme, including membership, claims processing and benefit management (Discovery Health Medical Scheme information).
• Managed‑care and clinical support: Discovery implements managed‑care programmes such as chronic disease management, hospital authorisations and medicine benefit management. These activities encompass pharmacy benefit management functions for appropriate and cost‑effective medicine use (Discovery Health benefits and managed care programmes).
• Provider support: Discovery offers dedicated support channels and online tools for doctors, pharmacies, hospitals and other healthcare professionals via its professional portal and contact centre (Discovery professional and business portal).

These services collectively underpin what many stakeholders refer to as Discovery’s PBM and professional support capabilities.

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Location / Branches

Discovery operates from its main head office in Sandton, while also maintaining regional walk‑in centres across South Africa for face‑to‑face assistance with Discovery Health Medical Scheme queries.

The company lists multiple Discovery stores and walk‑in centres where members can obtain in‑person help with health products, including in Johannesburg, Pretoria, Cape Town, Durban and other major cities. The precise list of current branches and their hours is provided on Discovery’s own “find a Discovery Store” resource (Discovery walk‑in centres and stores).

For provider and PBM‑related matters, most interactions are managed via the main Discovery Health call centre, the provider portal, and dedicated relationship managers, rather than through distinct PBM‑only branch locations.

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FAQs about Discovery Pro PBM Contact Details

1. Is there a dedicated Discovery Pro PBM contact number?
Discovery does not list a number under the specific label “Discovery Pro PBM.” Providers and partners are directed to the main Discovery Health line 0860 99 88 77 and the general switchboard 011 541 4000, as published on Discovery’s official contact pages (Discovery Health contact information, Discovery corporate contact).

2. How can healthcare providers contact Discovery about medicine or benefit queries?
Healthcare professionals are advised to use the Discovery Health call centre on 0860 99 88 77 and to access digital tools and messaging through the Discovery for Business & Professional portal, linked from Discovery’s corporate site (Discovery for business and professionals).

3. Where is Discovery’s head office for health operations located?
Discovery’s head office, which houses Discovery Health among other business units, is at 1 Discovery Place, Sandhurst, Sandton, 2196, South Africa, as stated on Discovery’s corporate contact page (Discovery Limited head office address).

4. Does Discovery publish a public email specifically for Pro PBM?
Discovery does not publish a public, branded “Pro PBM” email address. Provider‑specific email addresses and channels are usually shared directly with contracted providers and are accessible through the professional portal and contact centre (Discovery professional portal guidance).

5. Where can I find the most up‑to‑date Discovery Health contact details?
Discovery advises users to refer to the official Discovery Health contact page for the latest phone numbers, branch details and operating hours, as these can change over time (current Discovery Health contact information).