How do I speak to Alfred at Eskom?
Alfred can be found on Eskom’s main page, or click here to start chatting to Alfred! You can also click on the Chatbot icon on the top menu. Who is Alfred for? Currently, if you are an Eskom customer you can chat to Alfred by using your account or meter number.
How do I report a fault to Eskom?
Quickest Ways To Report Eskom Faults
- Twitter: Mention @Eskom_SA on Twitter. …
- Report at your local Eskom Office: Walk to your local Eskom to report the fault and be sure to get an official acknowledgement from them. …
- Use the Alfred Chatbot.
How do you use Alfred chatbot?
The Eskom website houses Alfred. Click on the Alfred icon on the top menu of www.eskom.co.za or go directly to https://alfred.eskom.co.za/chatroom/.
How do I speak to a consultant at Eskom?
Submit your query to CustomerServices@eskom.co.za (All regions). Please ensure that your email has the relevant email subject as follows: For Accounts, please use #Accounts and the Province your request relates to. For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
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