Amazon Contact Number

Find the official Amazon contact number and key support channels in this guide, along with verified links to Amazon’s help pages and customer service resources.

Introduction

Amazon offers customer support primarily through its website and app, with phone contact options that may vary by country and account status. Below you’ll find how to access the Amazon contact number and other official support channels, with each detail backed by credible sources.

Contact Details

Phone Number

Amazon does not publish a single, universal public customer-service phone number for South Africa on its main sites. Instead, it provides phone or chat options after you sign in and select your issue on the help pages.

To request a call from Amazon customer service:

• Go to the official Amazon Customer Service page at the relevant regional site, for example Amazon.com Help & Customer Service at the page titled “Contact Us”
  (accessible via the “Help” link in the footer and then the “Contact Us” or “Need more help?” options) as described on the official Amazon Customer Service help pages.
• Sign in to your Amazon account and follow the prompts under “Something else” or “Need more help?” until you see options to chat or request a phone call, as documented in Amazon’s own guide on how to contact Amazon Customer Service.

Because Amazon’s system generates a call connection based on your account and location, there is no single static “Amazon contact number” for all users that can be reliably published; the official route is through the online “Contact Us” tools.

Address

Amazon’s global headquarters is located at:

• Amazon.com, Inc.
  410 Terry Avenue North
  Seattle, WA 98109-5210
  United States

This corporate address is listed in Amazon’s investor relations information and corporate profile, such as on their official Amazon investor relations contact page.

Website

Amazon operates through regional domains, with the primary global sites including:

• Global/US marketplace and help pages: Amazon official website
• Corporate information and investor resources: Amazon corporate site

Both domains are owned and operated by Amazon.com, Inc., and are linked from the footer of the main Amazon.com homepage.

Email

Amazon generally directs customers to web and app support instead of publishing a universal customer-service email. On its help pages, Amazon explains that customers should use the Help & Customer Service section to contact support via chat or phone, as outlined in the official Amazon Customer Service – Contact Us guide.

For investor relations, Amazon publishes a dedicated email address on its corporate site:

• Investor relations email: available on the Amazon investor relations contact page.

For typical order or account issues, Amazon does not list a general public email; instead it instructs users to start contact through the online help interface.

Office Hours

Amazon’s customer support availability varies by country and channel. On its help pages, Amazon notes that many support options (such as automated help, self-service tools, and some chat support) are available 24/7 through the Help & Customer Service section of the website and app, as indicated on the Amazon Help home page.

Exact phone support hours can differ by region and are shown only after you select your country and issue inside the “Contact Us” tool, as explained in Amazon’s contact options documentation.

About Amazon

Amazon.com, Inc. is a multinational technology and e‑commerce company founded by Jeff Bezos in 1994. It is widely recognized as one of the world’s largest online retailers and cloud computing providers. Amazon’s corporate background, founding date, and business evolution are summarized in its official corporate overview on the About Amazon company page.

According to Amazon’s own corporate information, the company operates in multiple sectors including online retail, digital streaming, artificial intelligence, and cloud computing via Amazon Web Services (AWS), as described on the About Amazon – Our Businesses page.

Services or Purpose

Based on Amazon’s official corporate descriptions:

• Online Retail & Marketplaces – Amazon operates e‑commerce marketplaces where customers can buy products sold by Amazon and third‑party sellers, detailed under “Retail” on the About Amazon – Our Businesses section.
• Amazon Web Services (AWS) – A cloud computing platform providing infrastructure and platform services to businesses and developers worldwide, explained on the AWS overview page.
• Digital Content & Devices – Services like Prime Video, Amazon Music, Kindle, and Fire TV are summarized in the “Devices & Services” information on the About Amazon – Our Businesses page.
• Logistics & Fulfilment – Amazon highlights its fulfilment centers, delivery network, and logistics capabilities across its About Amazon operations articles and related pages.

These activities position Amazon primarily within the e‑commerce, cloud computing, and digital services industries, as referenced in its official corporate materials.

Location / Branches

Amazon operates a global network of offices, fulfilment centers, and corporate hubs. Its main headquarters is in Seattle, Washington, as stated on the Amazon corporate overview page.

The company also notes that it has a substantial international presence with operations in North America, Europe, Asia-Pacific, and other regions, indicated in its global corporate information and investor filings. Specific warehouse and office locations are not comprehensively listed to the public in a single directory, but Amazon often references key hubs and regions in its About Amazon – Our Locations and Operations content.

For country-specific sites (e.g., Amazon.co.uk, Amazon.de, Amazon.in), each regional site provides its own contact and legal information through footer links such as “Help,” “Customer Service,” or “Legal Notice,” as seen on the respective regional homepages.

FAQs About Amazon Contact Options

1. How do I find the Amazon contact number for my account?
Amazon asks customers to sign in and use the Help & Customer Service section, then select “Contact Us” or “Need more help?” to see available phone or chat options for their region, as described on the Amazon contact guide.

2. Does Amazon provide 24/7 customer support?
Amazon states that many self‑service options and help resources are available 24/7 through its website and app, as indicated on the Amazon Help home page.

3. Is there a single global Amazon customer service number?
No. Amazon does not publish one universal global customer service phone number. Phone contact is typically offered through the “Contact Us” tool once you sign in, as explained on the Amazon Customer Service contact page.

4. Where is Amazon’s head office located?
Amazon’s corporate headquarters is at 410 Terry Avenue North, Seattle, WA 98109-5210, USA, as listed on the Amazon investor relations contact page.

5. What is the official Amazon website for customer support?
For global/US customers, the official support starts at the Help & Customer Service section of Amazon.com, accessible via the “Help” link in the homepage footer and detailed in the Amazon Help and Customer Service documentation.