For the most accurate and up‑to‑date Metropolitan Life contact number details in South Africa, it’s important to use information published directly by Metropolitan or other reputable, South African‑based directories. Below is a consolidated guide, with every number backed by a real source.
Metropolitan Life Contact Number – Main Client Service Line
Metropolitan Life (often simply “Metropolitan”) is part of Momentum Metropolitan Holdings and provides life insurance, funeral cover, investment and retirement products in South Africa.
Metropolitan’s primary client service number for existing policyholders is:
- 0860 724 724 (within South Africa)
This number is listed as the client contact number on Metropolitan’s own site under their life insurance contact information for individual policy queries and claims, including life cover and funeral cover. You can find it on the official Metropolitan contacts page under “Contact us” for life and funeral queries:
→ See: Metropolitan official contact page – life & funeral queries
This is the safest “one‑number” answer if you’re simply looking for the Metropolitan Life contact number in South Africa.
Metropolitan Life Claims Contact Numbers
If you’re phoning specifically about a claim (such as life or funeral cover), Metropolitan uses the same central client service line but also publishes direct claim numbers.
Funeral and Life Cover Claims
- 0860 724 724 – General client services and claims queries
The official contact page lists 0860 724 724 as the primary line for policy services and claims for Metropolitan life insurance and funeral cover products:
→ Metropolitan contact us – policy and claims enquiries - +27 21 940 5831 – Alternative/overseas contact number
On the same page, Metropolitan provides a non‑0860 number, which can be used especially if you’re calling from outside South Africa:
→ Metropolitan international/alternative contact number
Claims Email (for reference)
While not a phone number, many people looking for the Metropolitan Life contact number also want an email:
- [email protected] – Listed on the claims section of Metropolitan’s site for funeral and life policy claims support:
→ Metropolitan funeral and life claims contact details
Metropolitan Life Contact Number for New Business & Sales Enquiries
If you want to take out a new policy (life cover, funeral cover, savings or investments), Metropolitan steers callers to its main client service line rather than a separate sales call centre.
- 0860 724 724 – for new policy enquiries and product information
Metropolitan specifies that this number can be used to speak to a consultant for product and quote information across their life and funeral products:
→ Metropolitan – speak to a consultant
You can also request a call‑back via their web forms on the same site.
Metropolitan Head Office & Group Contact
Metropolitan forms part of Momentum Metropolitan Holdings. If you need the head office details rather than a client service number, the group provides a central switchboard.
- +27 21 940 4111 – Momentum Metropolitan Holdings Cape Town head office switchboard
This number appears on the Momentum Metropolitan Holdings contact page for its head office in Bellville, Cape Town, which includes Metropolitan as one of its brands:
→ Momentum Metropolitan Holdings head office contacts
Note: The head office number is best used for corporate, media or investor queries, not day‑to‑day policy service. For personal policies, use 0860 724 724.
Branch‑Level Metropolitan Life Contact Numbers
Metropolitan operates a branch network across South Africa. Many branches share the central customer care number, but some local contact numbers are listed through business directories and local branch pages.
Because these local numbers can change, Metropolitan’s own website generally directs customers to the central contact line rather than listing every branch’s number. For branch visits, Metropolitan suggests locating a nearby office via their branch locator:
- Use the branch search tool on the official site to get physical branch details:
→ Metropolitan branch locator
For most branch‑related questions (appointments, directions, policy help), the central call centre (0860 724 724) remains the primary recommended number.
Metropolitan Life Contact Number for Complaints and Escalations
If you need to log a complaint about a Metropolitan life or funeral policy, you use the same contact centre number, and if needed, you can escalate via email.
- 0860 724 724 – first line for complaints and queries
Metropolitan’s complaint process begins with the general client services contact centre, as described on their complaints and feedback page, which references the same client services number:
→ Metropolitan complaints and feedback process
Alternative Ways to Reach Metropolitan Life (Beyond Phone Numbers)
Even though this article focuses on the Metropolitan Life contact number, some customers prefer digital channels. These are also published by Metropolitan itself:
- Online contact form:
Metropolitan provides a secure web form for general enquiries which is accessible from the same contact page:
→ Metropolitan online contact form -
WhatsApp (for certain services):
The contact page notes that selected services are available via WhatsApp. The channel is accessed by first submitting details on the site; Metropolitan then provides the correct WhatsApp number and instructions:
→ Metropolitan digital contact options
How to Choose the Right Metropolitan Life Contact Number
To summarise the key numbers and when to use them:
- 0860 724 724
- Best for: Most South African callers
- Use for: Life policies, funeral cover, claims, new quotes, general service, complaints
- Source: Metropolitan official contact page
- +27 21 940 5831
- Best for: Callers outside South Africa or where 0860 numbers don’t work
- Use for: Alternative line for the same policy and claims services
- Source: Metropolitan contact us – alternative number
- +27 21 940 4111 (Momentum Metropolitan Holdings head office)
- Best for: Corporate, group or head‑office enquiries
- Use for: Group‑level or corporate questions related to Momentum Metropolitan Holdings (which includes Metropolitan)
- Source: Momentum Metropolitan Holdings head office contact page
Using ContactNumber.co.za to Find Metropolitan Life Details
If you regularly search for South African business phone numbers, directories such as ContactNumber.co.za (at https://www.contactnumber.co.za/) aim to centralise contact information for local companies and service providers. While the most authoritative source for the Metropolitan Life contact number remains the official Metropolitan website, directories like this can be helpful for quickly comparing or verifying numbers, especially when you need multiple companies’ contact details in one place.
Final Checklist Before You Call Metropolitan Life
- Have your policy number ready – this speeds up verification when you call 0860 724 724.
- Call during business hours – Metropolitan lists extended office hours on its contact page for different product lines. Always refer to the current times here:
→ Metropolitan contact us – hours and options - If calling from abroad, use +27 21 940 5831 or a digital channel (online form or email) instead of the 0860 number.
- If your matter is corporate or group‑related, use the Momentum Metropolitan Holdings head office switchboard +27 21 940 4111.
By relying on these officially published details, you ensure you’re using the correct, up‑to‑date Metropolitan Life contact numbers for your policy and claims needs in South Africa.
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