Old Mutual Call Centre Contact Number

In a Nutshell

• Obtaining Old Mutual’s contact number for your queries.
• Services offered via the call centre.
• Steps to efficiently handle your call with Old Mutual.
• Frequently Asked Questions.

Table of Contents

1. Introduction to Old Mutual Call Centre
2. Contacting the Old Mutual Call Centre
   • Old Mutual General Contact Number
   • Specialized Contact Numbers
3. Preparing to Call Old Mutual
   • Tips for a Successful Call
4. Services Offered by the Call Centre
5. FAQs

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Introduction to Old Mutual Call Centre

Old Mutual is a trusted financial services company globally known for its comprehensive customer support. Whether you need assistance with insurance, investments, or financial planning, the Old Mutual call centre is equipped to handle your queries efficiently.

Contacting the Old Mutual Call Centre

Reaching out to Old Mutual is easier than you think. Here’s a detailed guide on how to contact them.

Old Mutual General Contact Number

• Primary Contact Number:
  For general inquiries, you can dial 0860 50 60 70 available from Monday to Friday, from 8 AM to 6 PM.

Specialized Contact Numbers

• Life Insurance Queries:
  For questions specifically related to life insurance, you can reach Old Mutual at 0860 30 00 00.
• Investment Services:
  For assistance with investment services, contact 0860 60 70 80.

Preparing to Call Old Mutual

Preparation can make your call more effective. Here are some useful tips to ensure you are ready to discuss your needs with Old Mutual.

Tips for a Successful Call

• Identify Your Query:
  Before calling, clearly define the issue or question you need help with to save time.
• Gather Necessary Documentation:
  Have any relevant documents or information on hand, such as policy numbers or account details.
• Keep Pen and Paper Ready:
  You might need to note down key points or next steps during the call.

Services Offered by the Call Centre

Old Mutual’s call centre provides comprehensive support across various services. Here are some of the key services offered:

• Account Management:
  Help with managing your accounts, including balance inquiries and transaction history.
• Policy Information:
  Assistance with understanding policy details, coverage, and benefits.
• Claims Processing:
  Support in filing claims and understanding the claims process.
• Financial Advice:**
  *Guidance on financial planning and investment strategies.

FAQs

Below are some common questions related to Old Mutual’s call centre.

1. What is the fastest way to speak to a customer service representative?
   Calling during non-peak hours can reduce wait times. Try to call early in the morning or late in the afternoon.
2. Can I get assistance with my online account issues?
   Yes, the call centre can help you resolve any problems with your online account.
3. Is there support for filing claims over the phone?
   Absolutely. The representatives will guide you through the claims process and the necessary documentation.
4. Are there special contact numbers for corporate clients?
   Yes, corporate clients should contact the dedicated corporate support line provided on the Old Mutual website.
5. What should I do if my call is not resolved?
   If your issue is not resolved, ask to escalate the call to a supervisor or higher authority to ensure your problem is addressed.

For more information, you can visit the official Old Mutual website or check out the contact page for additional contact numbers. Additionally, related resources available at LM Financial and Global Finance provide further insights on managing your financial services.