Old Mutual Customer Service Contact Number

In a Nutshell

• Old Mutual customer service contact number details and how to reach them quickly.
• Different ways to get in touch, including phone, email, and social media.
• Important contact information for various departments and queries.
• Common issues that can be resolved through customer service.
• Steps to escalate your query if initial contact does not resolve your issue.

Table of Contents

• Introduction
• How to Contact Old Mutual Customer Service
  • Phone
  • Email
  • Social Media
• Important Contact Numbers for Different Services
• Types of Queries Handled by Old Mutual Customer Service
• Escalating Your Query
• FAQs
• Conclusion

Introduction

If you’re seeking assistance from Old Mutual, having the right contact information is crucial. This blog post provides comprehensive details on how to quickly and efficiently get in touch with Old Mutual Customer Service, ensuring your problems are resolved swiftly.

How to Contact Old Mutual Customer Service

Phone

The most direct way to contact Old Mutual Customer Service is via phone. Here are the primary contact numbers you need:
– Customer Service General Enquiries: 0860 50 60 70
– For International Clients: +27 21 503 1770

Note: Customer service lines are typically open from 8:00 AM to 6:00 PM Monday to Friday.

Email

For less urgent queries or detailed information requests, email is a good option. You can reach them at:
– General Enquiries: customercare@oldmutual.com
– Claims Support: claims@oldmutual.com

Ensure to include all necessary details for a quicker response.

Social Media

Old Mutual also offers support through their social media channels. You can reach out via:
– Facebook: Old Mutual Facebook Page
– Twitter: @OldMutualSA
– LinkedIn: Old Mutual LinkedIn

Responses on social media are typically prompt, with agents available from 8:00 AM to 5:00 PM.

Important Contact Numbers for Different Services

For specialized services, use the following contact numbers:

• Life Insurance Enquiries: 0860 60 70 80
• Investment Planning: 0860 60 80 80
• Retirement Planning: 0860 40 50 60
• Broker Support: 0860 50 60 80

These dedicated lines help you get more precise and quick resolutions.

Types of Queries Handled by Old Mutual Customer Service

Here are typical issues you can address through their customer service:

• Policy Information and Updates
• Claims Processing and Status
• Billing and Payment Enquiries
• Product Information and Advice
• Technical Support for Online Services

Ensure to have your policy number and personal details ready for quicker assistance.

Escalating Your Query

If your issue is not resolved initially, Old Mutual provides a clear escalation path:

1. First Contact: Reach out via phone, email, or social media.
2. Escalation: If not resolved, request to speak to a supervisor.
3. Final Step: Contact the Ombudsman for Long-Term Insurance at info@ombud.co.za or visit their website.

Persistence is key. Keep a record of all communications.

FAQs

Frequently Asked Questions about Old Mutual Customer Service Contact Number:

1. What is the quickest way to contact Old Mutual Customer Service?
   • The quickest way is via the general enquiries phone number: 0860 50 60 70.
2. Can I email Old Mutual for support?
   • Yes, you can email them at customercare@oldmutual.com for general enquiries.
3. What are the operating hours for Old Mutual’s phone support?
   • The support lines are open from 8:00 AM to 6:00 PM, Monday to Friday.
4. Is there a specific number for international clients?
   • Yes, international clients can call +27 21 503 1770.
5. How can I escalate my query if it is not resolved initially?
   • You can request to speak to a supervisor or contact the Ombudsman for Long-Term Insurance at info@ombud.co.za.

Conclusion

Having the right contact information can make a significant difference in resolving your issues promptly. Whether via phone, email, or social media, Old Mutual offers several ways to assist you. Remember to use the specialized contact numbers for specific services and follow the escalation steps if your issues are not resolved initially.

For more information on contact details, you can also visit Contact Number or check out resources like Old Mutual South Africa.

Bookmark this blog for future reference and share it with others in need!